Frequently

Asked Questions

Where are you located?

 

Cakes 'N' Bake by Kate is located in Ocean Grove.

Do you offer Delivery?

 

While collection in Ocean Grove is the most common preference of clients, I do also offer DeliveryDeliveries within Ocean Grove are free of charge, unless specified otherwise. All locations outside of Ocean Grove will incur a fee calculated $ per kilometers traveled. Delivery availability will depend on the amount of notice given and the amount of orders in production on your date of request. 

Do you offer Gluten Free Cakes?

 

Yes I do produce cakes, macarons and brownie suitable for people with gluten intolerance. Please note however, while I take ever measure to ensure your cake does not contain gluten, my kitchen is not a 'Gluten Free Kitchen' and therefor I cannot guarantee that the product does not contain traces. With this in mind I store my gluten free products separately and always sanitise my equipment before producing a 'gluten free'/low gluten cake.

Do you offer Nut Free Products?

 

Unfortunately I do not offer nut free products. This is because my kitchen is not a 'Nut Free' zone and therefore the products may still contain traces of nuts. It is because of this, I am not willing to put anyone at risk of an allergic reaction especially those of which are life threatening.

When do I need to pay for my cake?

 

Payment in full is due one week prior to the production of your cake or sweets via direct bank transfer unless otherwise arranged with Kate.

Do you offer vegan products?

 

Yes. I currently offer vegan brownies. If you have an allergy related to your vegan diet please inform me of this prior to the production of your sweets. 

Do you require a deposit?

 

Yes. To secure your date a deposit must be paid, this will be calculated uniquely to your order. Please note deposits are non refundable unless specified before payment by Kate. 

How much notice to you require to make a cake?

 

The more notice the better!! To better guarantee your chances of successfully booking a cake or custom dessert, please contact me a minimum of one week before you require your dessert. Please note cakes confirmed less than 5 days before your event will incur a rush fee starting at $20.

How do I handle and transport my Cake?

1 - When lifting a cake box, ensure both hands remain evenly underneath the base of the box walking slowly and steadily. Cakes should not be held on an angle.

 

2 - During transportation, small 6 inch cakes can be placed in the feet compartment of the passengers seat. Large cakes cake be placed in the boot carefully secured with a non slip mat or towel surrounding the base of the box.

3 - On warm days, it is essential you pre cool your car with air conditioning prior to transporting your cake. 


4 - During transportation, air conditioners should remain on and extra care should be taken when going through round abouts, going over speed bumps and gutters or pot holes.

 

5 - When you reach your destination cakes should be immediately placed in the refrigerator.

 

A friendly reminder it is the drivers responsibility to get the cake to you in the same condition it was collected :)

How do I store and slice my Cake?

1 - Remove your cake from refrigeration 1-1.5 hours prior to consumption and place in a cool secure location away from direct sunlight.

 

2 - To portion your cake, you will need a large bread or chefs knife and a chopping board or large plate.

3 - Slice your cake right down the centre creating 2 even semi circle.

4 - Using your knife create a small separation between the halves.

 

5 - Slide your chopping board or large plate in-between the halves and press one half of the cake onto the board, while carefully laying it flat, so you have one of the cake halves lying flat on the board.

 

5 - With your cake securely positioned on the chopping board, cut cake into slices and then desired portions. I recommend 3cm x 3cm slices x 2 layers of cake.


6 - Once cake is sliced it is best kept at room temperature (unless specified otherwise) and consumed within 4-5 days.

 

7 - Spare cake can be frozen for up to 2 months and keeps best individually portioned, wrapped in cling film. Cake should be frozen 1-2 days after slicing. 

 

* Two & Three tier cakes will contain a wooden centre dowel and cake boards separating each tier enabling easier portioning.

© 2020 Cakes 'N' Bake By Kate